---
title: How to Handle a Verification That's Not a PASS - NZ | Realaml Help Center
description: How to Handle a Verification That's Not a PASS - NZ | Realaml Help Center
---

[Skip to content](https://help.realaml.com/knowledge-base/how-to-handle-a-verification-thats-not-a-pass-nz-realaml-help-center#main-content)

![6303e989](https://help.realaml.com/hs-fs/hubfs/6303e989.png?width=100&height=68&name=6303e989.png)

Open main navigation

Close main navigation

 How can we help you?

- There are no suggestions because the search field is empty.

1. [Realaml Knowledge Base](https://help.realaml.com/knowledge-base?hsLang=en)
2. [New Zealand](https://help.realaml.com/knowledge-base/new-zealand?hsLang=en)

# How to Handle a Verification That's Not a PASS - NZ | Realaml Help Center

### How to Handle a Verification That's Not a PASS - NZ

Not sure what to do when a verification doesn't pass? Here’s a quick guide with helpful links to manage different types of outcomes.

![](https://help.realaml.com/hubfs/Knowledge%20Base%20Import/JORDAN_HEADSHOT_2025-1741884224-Apr-29-2026-05-29-07-0445-AM.png)

 Written by Jordan

### **FaceMatch Verification**

Learn how to review and resolve issues with FaceMatch verification, including common reasons for failures and steps to address them.  
➡️ [FaceMatch Help Guide](https://442916559.hs-sites-ap1.com/knowledge-base/how-to-handle-a-facematch-in-review-or-fail-status-realaml-help-center?hsLang=en)

### **PEP and Sanction Checks**

Understand how to handle potential matches in PEP and sanction checks, with tips for reviewing flagged results and maintaining compliance.  
➡️ [PEP Help Guide](https://442916559.hs-sites-ap1.com/knowledge-base/how-to-handle-a-potential-pep-match-realaml-help-center?hsLang=en)

### **Quick IDV Checks**

Find out how to reset, resend, or manually approve Quick IDV checks for name, DOB, and address verification.  
➡️ [Quick IDV Help Guide](https://442916559.hs-sites-ap1.com/knowledge-base/how-to-handle-a-quick-idv-review-or-fail-status-for-new-zealand-reporting-entities-realaml-help-center?hsLang=en)

### Additional Support

If you're still unsure or need more help, contact [support@realaml.com](mailto:support@realaml.com) for further assistance.

- [New Zealand](https://help.realaml.com/knowledge-base/new-zealand?hsLang=en)
- [Australia](https://help.realaml.com/knowledge-base/australia?hsLang=en)
- [Canada](https://help.realaml.com/knowledge-base/canada?hsLang=en)
- [General Guides](https://help.realaml.com/knowledge-base/general-guides?hsLang=en)

[![6303e989](https://help.realaml.com/hs-fs/hubfs/6303e989.png?width=100&height=68&name=6303e989.png "6303e989")](https://help.realaml.com/?hsLang=en)

Copyright © 2026, RealAML Australia