How to Handle a Verification That's Not a PASS - NZ
Not sure what to do when a verification doesn't pass? Here’s a quick guide with helpful links to manage different types of outcomes.
Written by
Jordan
FaceMatch Verification
Learn how to review and resolve issues with FaceMatch verification, including common reasons for failures and steps to address them.
➡️ FaceMatch Help Guide
PEP and Sanction Checks
Understand how to handle potential matches in PEP and sanction checks, with tips for reviewing flagged results and maintaining compliance.
➡️ PEP Help Guide
Quick IDV Checks
Find out how to reset, resend, or manually approve Quick IDV checks for name, DOB, and address verification.
➡️ Quick IDV Help Guide
Additional Support
If you're still unsure or need more help, contact support@realaml.com for further assistance.